RETURN POLICY

To be eligible for a return, items must be:

• In their original packaging
• Unwashed and unworn
• Free from odors, including smoke and pet odors
• With original tags attached

We cannot accept returns on items that have been worn even once, have odors, stains, or signs of use, have come into contact with smoke, deodorant, or pet hair, or have had tags removed.

The following cannot be returned or exchanged:

• Sale items. Final sale applies to items sold at a marked-down price. Bundle savings and promo codes do not make an item final sale.
• Gift cards.
• Monogrammed or personalized items made to your specifications.

If you are unsure whether your item is eligible, email us before you order and we will let you know.

Return shipping is paid by the customer and is deducted from your refund.

• If your order shipped free: $13.80 is deducted, covering $6.90 for the original shipping and $6.90 for the return label.
• If you paid for shipping: your original shipping charge is non-refundable, and $6.90 is deducted for the return label.

For example, a $64 gown that shipped free refunds at $50.20.

If your item arrived damaged, faulty, or was not what you ordered, you pay nothing. We cover shipping both ways.

You can start a return yourself. Log in to your account, open the order, and select Request return. Pick the items you are sending back and the reason, then submit. The View your order link in your confirmation email gets you to the same place.

Once we approve the request we will email you a prepaid shipping label along with instructions. If you would rather not do it online, email support@itsbabybliss.com with your order number and we will set it up for you.

Either way, please wait for approval before shipping. Items that arrive without an approved return cannot be accepted.

Approved returns go to: Baby Bliss, 1012 West Eldorado Parkway #436, Little Elm, TX 75068.

We will let you know as soon as we have received and inspected your return. If approved, your refund, minus return shipping, goes back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it.

If more than 15 business days have passed since we approved your return and you still do not see it, email support@itsbabybliss.com.

The fastest way to get the size or color you want is to return the item you have and place a new order for the one you want, so your replacement ships right away instead of waiting on the return to arrive.

Please inspect your order when it arrives and email support@itsbabybliss.com right away if anything is defective, damaged, or not what you ordered. Send a photo if you have one. We will make it right at no cost to you, and this applies to final sale items as well.

Returns for orders placed through TikTok Shop or Amazon are handled by those platforms and follow their return policies, not this one. Both give you 30 days from delivery.

Start a TikTok Shop return in the TikTok app under Your Orders. Start an Amazon return in Your Orders on Amazon.