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Frequently asked questions

Answers about fit, shipping, returns, and payment. Still stuck? We’re a quick email away.

Labor gowns

Yes. Our gowns are designed specifically for labor, delivery, and postpartum. They wash beautifully after delivery, and many moms keep wearing them for recovery and nursing at home. Some choose a second gown for postpartum comfort, but one gown is absolutely enough if you prefer.
Yes. Snap closures at the shoulders allow for easy nursing, skin-to-skin contact, and medical access, without the stiffness of a traditional hospital gown. The soft fabric is gentle against a C-section incision.
Most moms feel most comfortable in their regular pre-pregnancy size. Our gowns are made with soft, stretchy fabric designed to grow with you through pregnancy, labor, and postpartum. If you prefer a more relaxed fit or have a fuller bust, sizing up is always a great option.
Yes. Our gowns are designed for comfort not just during labor, but through postpartum recovery and early nursing. The soft, stretchy fabric makes them easy to wear in the hospital and comfortable enough to keep wearing at home.
Our gowns are made to be easy to care for. We recommend following the care label instructions to keep the fabric soft and comfortable wash after wash.

Shipping & returns

We ship Monday through Friday, excluding holidays. Orders placed before 10pm CST are processed and ready for shipment by 10pm CST the next business day. Orders placed after 10pm CST, or on weekends and holidays, ship within two business days. Shipping is free on orders over $35. Full details are in our shipping policy.
Once your order is processed, you'll receive email updates with tracking information so you can follow your package every step of the way. You can also track your order anytime on our order tracking page.
We aim to send orders out quickly, so we can't guarantee that cancellations or changes can be made before an order ships. Email us at support@itsbabybliss.com as soon as possible and we'll do what we can.

You have 30 days from the day your order arrives to request a return. Items must be unworn, unwashed, and in their original packaging with tags attached.

These items cannot be returned or exchanged:

  • Sale items, meaning anything sold at a marked-down price. Bundle savings and promo codes do not make an item final sale.
  • Gift cards.
  • Monogrammed or personalized items made to your specifications.
  • Anything worn (even once), washed, or showing signs of use.
  • Items with odors, stains, deodorant marks, smoke, or pet hair.

These guidelines keep our quality and hygiene standards high for every mama. If you are unsure whether your item is eligible, email us before you order and we will let you know. You can also read the full refund policy.

You can start a return yourself, no email needed. Log in to your account, open the order, and select Request return. Pick the items you are sending back and the reason, then submit. The View your order link in your confirmation email gets you to the same place.

Once we approve the request we will email you a prepaid shipping label and instructions. Return shipping is not free, so please read the next question before you send anything back.

If you would rather not do it online, email support@itsbabybliss.com with your order number and we will set it up for you.

Either way, please wait for approval before shipping. Items that arrive without an approved return cannot be accepted.

Approved returns go to: Baby Bliss, 1012 West Eldorado Parkway #436, Little Elm, TX 75068.

Return shipping is what it costs us to get your order to you and back again, and it comes out of your refund. We are not making anything on returns.

  • If your order shipped free (orders over $35): $13.80 comes out of your refund, which is $6.90 for the original shipping and $6.90 for the return label.
  • If you paid for shipping: the shipping you paid is not refunded, and $6.90 for the return label comes out of your refund.

For example, a $64 gown that shipped free refunds at $50.20.

If your item arrived damaged, faulty, or was not what you ordered, you pay nothing. We cover shipping both ways, every time.

Returns are handled by the store you bought from, so we are not able to process those here. Both give you 30 days from delivery, the same window we do.

TikTok Shop: open the TikTok app, go to Your Orders, select the item, choose a return reason, add a photo if you have one, and submit. Our shop lives here: Baby Bliss on TikTok Shop.

Amazon: open Your Orders in your Amazon account and choose Return or Replace Items. Our storefront is Baby Bliss on Amazon.

If you get stuck, email support@itsbabybliss.com with the order number from that platform and we will help you sort it out.

The fastest way to get the size or color you want is to return the item you have and place a new order for the one you want. That way the replacement ships right away instead of waiting on the return to arrive.
We will let you know as soon as we have received and inspected your return. If it is approved, your refund, minus return shipping, goes back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If more than 15 business days have passed since we approved your return and you still do not see it, email support@itsbabybliss.com.
Email support@itsbabybliss.com as soon as you notice, with a photo if you can. We will make it right. This applies even to final sale items.

Payment

We accept all major credit cards including Visa, Mastercard, American Express, and Discover through Shop Pay. We also accept Apple Pay, Google Pay, PayPal, and Amazon Payments.
Yes. Shop Pay lets you split your order into 4 interest-free payments. You'll see the option at checkout.

Still have a question?

We read every email. Monday–Friday, 7am–3pm CST.

Email support@itsbabybliss.com

Read the full policies