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Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn, unwashed, in its original packaging, with tags attached, and free of odors, stains, deodorant marks, smoke, and pet hair. You will also need your receipt or proof of purchase.

To start a return, contact us at support@itsbabybliss.com with your order number. If your return is accepted, we will send you a prepaid return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Approved returns are sent to: Baby Bliss, 1012 West Eldorado Parkway #436, Little Elm, TX 75068.

Return shipping

Return shipping is what it costs us to get your order to you and back again, and it comes out of your refund. We are not making anything on returns.

  • If your order shipped free: $13.80 is deducted from your refund, which is $6.90 for the original shipping and $6.90 for the return label.
  • If you paid for shipping: your original shipping charge is non-refundable, and $6.90 is deducted from your refund for the return label.

For example, a $64 gown that shipped free refunds at $50.20.

If your item arrived damaged, faulty, or was not what you ordered, you pay nothing. We cover shipping both ways, every time.

Final sale and non-returnable items

The following cannot be returned or exchanged:

  • Sale items. Final sale applies to items sold at a marked-down price. Bundle savings and promo codes do not make an item final sale.
  • Gift cards.
  • Monogrammed or personalized items made to your specifications.

If you are unsure whether your item is eligible, email us before you order and we will let you know.

Damages and issues

Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. This applies to final sale items as well.

Exchanges

The fastest way to get the size or color you want is to return the item you have and place a new order for the one you want, so your replacement ships right away instead of waiting on the return to arrive.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, your refund, minus return shipping, goes back to your original payment method within 10 business days. Your bank or credit card company may take additional time to post it. If more than 15 business days have passed since we approved your return and you still do not see it, contact us at support@itsbabybliss.com.

Orders placed on TikTok Shop or Amazon

Returns for orders placed through TikTok Shop or Amazon are handled by those platforms and follow their return policies, not this one. Start those returns in the TikTok app or in Your Orders on Amazon.

You can always reach us with any return question at support@itsbabybliss.com.